Privacy Policy

Who We Are

BeyondLocal is an online retailer curating Vietnamese fashion for customers in Singapore. References to "we", "us", or "our" in this policy refer to BeyondLocal. Our contact email is support@beyond-local.com.

What Data We Collect

We collect the information you provide when you place an order, create an account, or contact us — including your name, email address, delivery address, and payment details.

We also collect browsing data automatically (pages visited, device type, IP address) via cookies and analytics tools to improve your experience and understand how our site is used.

How We Use Your Data

• To process and fulfil your orders, including shipping and delivery communications.
• To send transactional emails (order confirmations, dispatch notices, return updates).
• To send marketing emails if you have opted in — you can unsubscribe at any time.
• To detect and prevent fraud or unauthorised account activity.
• To comply with legal obligations under Singapore law, including the Personal Data Protection Act 2012 (PDPA).

Sharing Your Data

We do not sell your personal data. We share it only with service providers who help us operate the business — including our payment processor (Airwallex), logistics partners, and cloud infrastructure providers — all of whom are bound by confidentiality obligations.

We may disclose data to comply with a legal obligation or protect the rights and safety of BeyondLocal or others.

Cookies

We use essential cookies to keep your cart and session active, and analytics cookies (via tools such as Google Analytics) to understand traffic patterns. You can control non-essential cookies through your browser settings.

Data Retention

We retain your order and account data for seven years to meet our accounting and legal obligations. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

Under the PDPA you have the right to access the personal data we hold about you, correct inaccurate data, and withdraw consent for marketing at any time. To exercise any of these rights, email us at support@beyond-local.com.

Security

All payment transactions are processed through Airwallex, a PCI-DSS compliant gateway. We do not store card numbers. We use industry-standard encryption and access controls to protect data on our systems.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on our website. Continued use of the site after changes constitutes acceptance.

Contact

Questions about this policy? Email us at support@beyond-local.com. We aim to respond within 5 business days.