Help
Everything you need to know about getting your order to you — and back to us if needed.
10–14 days
Standard Delivery
SGD 100
Free Shipping From
14 days
Returns Window
We currently ship to addresses within Singapore only. All orders are dispatched from our fulfilment partner in Singapore after arriving from Vietnam.
If you're outside Singapore and interested in our products, reach out to support@beyond-local.com — we'll do our best to help.
Standard shipping is calculated at checkout based on the total weight of your order. Orders above SGD 100 qualify for complimentary standard shipping.
Exact shipping costs are displayed before you confirm payment — there are no surprise fees at delivery.
In-stock items are dispatched within 1–2 business days of payment confirmation. Standard delivery within Singapore takes 10–14 business days once dispatched.
Pre-order items ship according to the estimated arrival date shown on the product page. We will email you with updates if timelines change.
Please note that delivery timelines are estimates and may be affected by public holidays or courier delays beyond our control.
Once your order is dispatched you will receive a tracking number by email. You can also view your order status by logging in to your account.
If your tracking shows no movement for more than 3 business days, please contact us and we will investigate with the courier.
Once we receive and inspect your return, we will process a refund to your original payment method within 7–10 business days. You will receive an email confirmation when the refund is issued.
We offer size exchanges where stock is available. Email us as soon as possible — we'll check availability and walk you through the process. Exchange items are dispatched once the original item is received back.
If you receive a damaged, defective, or incorrect item, please email support@beyond-local.com within 48 hours of delivery with your order number and a photo. We will arrange a replacement or full refund at no cost to you.
